topic Re: Main Sky Q box keeps freezing in Sky Q

Main Sky Q box keeps freezing

jon66 — Sat, 04 Nov 2023 10:42:58 GMT

Sky Q box keeps freezing and i have to power down continually to get it back

Re: Main Sky Q box keeps freezing

oldfella — Sat, 04 Nov 2023 10:47:03 GMT

@jon66 wrote:

Sky Q box keeps freezing and i have to power down continually to get it back

Hi @jon66

Is this during Satellite live TV or when using internet content?

Re: Main Sky Q box keeps freezing

jon66 — Sat, 04 Nov 2023 10:51:27 GMT

Just in normal use, we will be watching a channel, then go to change channel and nothing happens. We end up having to power off and on to clear. The issue is happening daily

Re: Main Sky Q box keeps freezing

oldfella — Sat, 04 Nov 2023 10:53:37 GMT

@jon66 wrote:

Just in normal use, we will be watching a channel, then go to change channel and nothing happens. We end up having to power off and on to clear. The issue is happening daily

Hi @jon66

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

If the issue continues best to contact Sky for an Engineer to check your equipment

Re: Main Sky Q box keeps freezing

jon66 — Sat, 04 Nov 2023 10:55:44 GMT

We have tried that and still have the same issue.

Re: Main Sky Q box keeps freezing

jason+alldridge — Wed, 10 Apr 2024 14:43:07 GMT

Did you find out what was coursing the problem they have replaced my dish and 3 main sky Q 2TB boxes, he is going to try a 1TB box to see if that has the problem too now.

Re: Main Sky Q box keeps freezing

Swadders — Tue, 14 May 2024 15:07:49 GMT

@jason+alldridge @Did this solve your problem? I'm having to restart 4-5 times a day....and that's the replacement box!

Re: Main Sky Q box keeps freezing

Marj2 — Wed, 29 May 2024 20:38:33 GMT

I am having same problem. Every day it is happening. Sometimes don't notice until I want to change channel or look at TV guide. Nothing works via remote. Can't turn off even. Have to switch off at mains. Very frustrating as losing some recordings due to "power cut" but its not! If watching a recording blue circle continues and red light on if recording something else.

Re: Main Sky Q box keeps freezing

Swadders — Thu, 30 May 2024 09:09:58 GMT

I have the engineer coming out tomorrow. I'll let you all know what he thinks.

Re: Main Sky Q box keeps freezing

Track+worker — Fri, 31 May 2024 19:18:13 GMT

How did you get on?

Re: Main Sky Q box keeps freezing

Swadders — Fri, 31 May 2024 19:43:05 GMT

The engineer was very thorough, checked everything - changed the power unit for a new one and changed the sky connectors on the satellite feed. Told us it might make a difference, but it might not. He said he couldn't understand what the problem was or why it was happening.
It didnt make any difference, the box froze again less than 3 hours later 🤦🏼‍♀️

Re: Main Sky Q box keeps freezing

Track+worker — Tue, 04 Jun 2024 00:23:14 GMT

Any luck since?

Re: Main Sky Q box keeps freezing

Rich130773 — Tue, 18 Jun 2024 17:49:11 GMT

Also now having this problem! Anyone get to the bottom of it?

Re: Main Sky Q box keeps freezing

Karl26 — Tue, 18 Jun 2024 20:59:14 GMT

Also having the same issues. Sky q freezing and cooling fan keeps radomnly coming on. Only way to reboot is to pull the power cord out. Now on the 3rd sky q box. Already had an engineer visit no change. Sky saying the soonest they can get an engineer out is in 3 weeks. Absolute joke.

Re: Main Sky Q box keeps freezing

Swadders — Tue, 18 Jun 2024 21:08:39 GMT

No, still the same.

we have plugged the sky box into a smart plug though, so we just tell Alexa to turn the damn thing off and on again. Just makes it a tiny bit less of an **bleep** ache.

Re: Main Sky Q box keeps freezing

louc81 — Tue, 25 Jun 2024 21:04:57 GMT

Did anyone solve thi issue ?

Re: Main Sky Q box keeps freezing

JonB146 — Sun, 30 Jun 2024 13:00:16 GMT

I'm getting close to making that decision too. Been with Sky for over 25 years but this problem is ridiculous. Have tried everything from these forums and no difference. Sky need to wake up on this.

Re: Main Sky Q box keeps freezing

matchboy — Sat, 06 Jul 2024 19:48:32 GMT

I'm having the exact same issue as everyone else. Engineer came out, gave me a new box. Happened again, so they sent me another new box. Still happening! Done everything everyone has suggested too. I've even made sure the box is the only thing in the tv cabinet, and all the wires are clear etc. Clearly a problem with the Sky Q boxes. Absolute joke from Sky. Been with them over 20 years and pay £100 a month 😡

Re: Main Sky Q box keeps freezing

Track+worker — Sun, 07 Jul 2024 09:58:34 GMT

Totally frustrating

Luckily I was nearly out of contract so I told sky to get lost and now with EE TV £99 whole lot. Broadband TV (full package) and two multiroom boxes

It maybe worth peeps asking to go on to sky stream....

Re: Main Sky Q box keeps freezing

matchboy — Thu, 11 Jul 2024 06:52:36 GMT

But can you get all the UHD channels outside of Sky? Like movies, football, F1 etc. - that's why I end up staying with Sky.