topic Re: Charges in Sky Q

Charges

Gaynor11 — Fri, 31 May 2024 09:21:37 GMT

Hi I need to return a sky box and am being charged. But I've been ill and can only get someone to come help me get to off wall to unplug it. Can it be returned and chargers taken off?

Re: Charges

GD1 — Fri, 31 May 2024 09:30:09 GMT

@Gaynor11 You'll need to return the Q box once Sky have it you'll need to speak to them and ask them if they will removethe non return fee, which will be at their discretion.

You can print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

Re: Charges

Daniel0210 — Fri, 31 May 2024 10:04:27 GMT

@Gaynor11 wrote:

Hi I need to return a sky box and am being charged. But I've been ill and can only get someone to come help me get to off wall to unplug it. Can it be returned and chargers taken off?

@Gaynor11

If it's a Sky Q box you need to return it shouldn't be on a wall. If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

As already stated keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.