Netflix Profile Unknown

Connie21 — Thu, 30 May 2024 20:25:50 GMT

I have TV Add Ons and today is first time looking to put Netflix on. However its all in spanish and the account is unknown to myself and husband. The profile is locked and we cannot remove, login, delete or do anything. I have contacted Netflix who are saying without a service code they cant do anything. Help Please!!

Re: Netflix Profile Unknown

oldfella — Thu, 30 May 2024 20:46:55 GMT

@Connie21 wrote:
I have TV Add Ons and today is first time looking to put Netflix on. However its all in spanish and the account is unknown to myself and husband. The profile is locked and we cannot remove, login, delete or do anything. I have contacted Netflix who are saying without a service code they cant do anything. Help Please!!

Hi @Connie21

I have seen the following posted by @Awmi Don't know if this will help

Go to the Netflix app on Sky Q and on the screen with the random profile press the following buttons on the Sky remote.

Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

This should take you to a hidden menu and one of the tabs has the email address and the service code.

topic Netflix Profile Unknown in Sky Q

Netflix Profile Unknown

Re: Netflix Profile Unknown