Delays/freezing not forwarding/rewinding

TARIQ13 — Thu, 30 May 2024 14:00:19 GMT

Q box says technical fault, once programme is paused it will not play again, when forward/rewind is pressed picture freezes, the rewind/forward line at the bottom of screen keeps jumping around and when changing channel there is a long delay 5-10secs. Also when Q box is turned off, picture goes off but sound stays for a few seconds. I have rebooted 2-3 times but still the same, also mini box problem

Re: Delays/freezing not forwarding/rewinding

oldfella — Thu, 30 May 2024 15:11:03 GMT

@TARIQ13 wrote:

Q box says technical fault, once programme is paused it will not play again, when forward/rewind is pressed picture freezes, the rewind/forward line at the bottom of screen keeps jumping around and when changing channel there is a long delay 5-10secs. Also when Q box is turned off, picture goes off but sound stays for a few seconds. I have rebooted 2-3 times but still the same, also mini box problem

Hi @TARIQ13

Try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: Delays/freezing not forwarding/rewinding

Chris2944 — Fri, 31 May 2024 16:15:10 GMT

Hi, I have the same problem and I have tried to reboot as you suggested but channels still very slow to respond and app images etc are missing. Is there anything else to try ?

topic Delays/freezing not forwarding/rewinding in Sky Q

Delays/freezing not forwarding/rewinding

Re: Delays/freezing not forwarding/rewinding

Re: Delays/freezing not forwarding/rewinding