topic Re: Sky Q isn’t working in Sky Q

Sky Q isn’t working

1016 — Wed, 29 May 2024 18:45:53 GMT

Sky Q isn't working

Re: Sky Q isn’t working

Daniel0210 — Wed, 29 May 2024 18:47:44 GMT

@1016

Not a lot for us to go on. More information please… Any error messages for a start?

Re: Sky Q isn’t working

KatSplat80 — Wed, 29 May 2024 19:06:09 GMT

Same here. Screen froze about 20 minutes ago and it came up saying technical fault, channel not found, on all channels.

Re: Sky Q isn’t working

Jamesab62 — Wed, 29 May 2024 19:10:20 GMT

Same with mine technical fault channel not found

Re: Sky Q isn’t working

Daniel0210 — Wed, 29 May 2024 19:27:23 GMT

Try the troubleshooting on this link.

https://www.sky.com/help/articles/there-is-a-technical-fault-with-this-channel

Alternatively try a reboot of your sky Q then once that’s back up and running do the same with any mini boxes if necessary-
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Sky Q isn’t working

KatSplat80 — Wed, 29 May 2024 19:24:20 GMT

Restart of the box has worked here for the minute.

Re: Sky Q isn’t working

OdinsPanzer — Wed, 29 May 2024 20:02:56 GMT

Mine has gone too, was working fine but no satellite signal about 2030. Tried to restart etc but nothing.

Re: Sky Q isn’t working

kayharley1990 — Wed, 29 May 2024 20:09:00 GMT

mine is completely the same

Re: Sky Q isn’t working

AdrianI — Wed, 29 May 2024 21:41:39 GMT

I've tried this and my sky box keeps repeating the initial startup. I can't even get to the Home Screen to check the connection. Before I rebooted the sky box my satellite connection had an x, so the satellite feed isn't coming through. Any other ideas??

Re: Sky Q isn’t working

AdrianI — Wed, 29 May 2024 21:46:10 GMT

No error message, just repeats the sky startup after powering up after unplugging it for 30 sec. The skybox has has also stopped responding to the remote, but the remote works on every thing else