https://helpforum.sky.com/t5/Sky-Q/Return-packaging/m-p/4654231#M647194 I moved recently and changed from sky q to sky stream. I was told they have sent packaging to return my sky Q box but haven't received anything...if I manage to find something to put it in what is the return address and how do I claim back postage costs? Wed, 29 May 2024 15:48:28 GMT Chromedome1975 2024-05-29T15:48:28Z https://helpforum.sky.com/t5/Sky-Q/Return-packaging/m-p/4654231#M647194 I moved recently and changed from sky q to sky stream. I was told they have sent packaging to return my sky Q box but haven't received anything...if I manage to find something to put it in what is the return address and how do I claim back postage costs? Wed, 29 May 2024 15:48:28 GMT https://helpforum.sky.com/t5/Sky-Q/Return-packaging/m-p/4654231#M647194 Chromedome1975 2024-05-29T15:48:28Z https://helpforum.sky.com/t5/Sky-Q/Return-packaging/m-p/4654241#M647197 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4042214">@Chromedome1975</a>&nbsp;<BR />If you’ve successfully changed to Stream Sky should send out returns packaging near the end of any cancellation period, [31 days for Sky Q]. <BR /><BR />You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail. <BR /><A href="https://www.sky.com/help/articles/return-tv-broadband" target="_blank">https://www.sky.com/help/articles/return-tv-broadband</A><BR /><BR /><STRONG>Keep your proof of posting safe and indefinitely </STRONG>and if you use Royal Mail’s collect from home service, keep a record of the tracking number.</P> Wed, 29 May 2024 15:53:39 GMT https://helpforum.sky.com/t5/Sky-Q/Return-packaging/m-p/4654241#M647197 Daniel0210 2024-05-29T15:53:39Z