topic Re: Sky box turns off in Sky Q

Sky box turns off

Leeath — Tue, 28 May 2024 18:55:16 GMT

My sky box turns off when I adjust the volume. Not all of the time but 2 or 3 times a day. I thought it was the remote so got a new one but it still does the same.

Re: Sky box turns off

Addie15 — Wed, 29 May 2024 09:25:18 GMT

Hi there, @Leeath. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky box turns off

Henryed — Wed, 29 May 2024 19:05:36 GMT

I have the same issue. Let me know how you get on please! - H

Re: Sky box turns off

Addie15 — Fri, 31 May 2024 10:52:20 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Sky box turns off

Leeath — Fri, 31 May 2024 11:00:29 GMT

Tried to gwt back in touch but couldnt get the chat icon back. Left the box on for 24 hours and it has not happened again. But this cannoy be a permanent solution.