topic Re: Screen going blank in Sky Q

Screen going blank

Salma4 — Sun, 26 May 2024 13:12:03 GMT

Hi I have received my new sky Q box and i have connected it but my screen keeps going blank everytime i change the channel or push a button on the remote and its getting really frustrating now! Can you please advise asap? I have been without TV for 5 days now!

Re: Screen going blank

Addie15 — Mon, 27 May 2024 08:47:58 GMT

Hi there, @Salma4. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Screen going blank

Addie15 — Wed, 29 May 2024 09:12:44 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.