Good evening catch up TV issue

Graemesoton1980 — Tue, 28 May 2024 21:29:53 GMT

Good evening,

I'm new to sky Q and I'm having trouble watching catch up TV. Everytime I click on a program it says go to sky.com/upgrade. Does that mean I need to upgrade my package to get catch up TV?

Re: Good evening catch up TV issue

Daniel0210 — Wed, 29 May 2024 04:20:02 GMT

@Graemesoton1980

Do you have the HD add on? If not please try changing the default download preference from HD to SD in

Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more:

https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

topic Good evening catch up TV issue in Sky Q

Good evening catch up TV issue

Re: Good evening catch up TV issue