topic Re: My sky q boxes are not working. Please could 3 new ones be sent out in Sky Q

My sky q boxes are not working. Please could 3 new ones be sent out

Hats1 — Tue, 28 May 2024 11:38:47 GMT

My sky q boxes are not working. Please could 3 new ones be sent out

Re: My sky q boxes are not working. Please could 3 new ones be sent out

Daniel0210 — Tue, 28 May 2024 11:42:47 GMT

@Hats1
You may not be aware but this is a customer to customer forum and you aren’t contacting Sky Customer Services by posting on here.

Sky won't send out new boxes just like that. Perhaps if you explain what's happening and what if any error message you're seeing.

Re: My sky q boxes are not working. Please could 3 new ones be sent out

PandJ2020 — Tue, 28 May 2024 11:43:10 GMT

First of all you are not contacting directly Sky here. Boxes won't just be 'sent out'.

Perhaps you can explain the issues in a bit more detail and see if other customers can assist you...

Re: My sky q boxes are not working. Please could 3 new ones be sent out

oldfella — Tue, 28 May 2024 11:44:16 GMT

@Hats1 wrote:

My sky q boxes are not working. Please could 3 new ones be sent out

Hi @Hats1

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.

https://www.sky.com/help/home

Regarding your issues if you provide more information the forum may be able to help.

Otherwise you need to contact Sky for an Engineer.

Re: My sky q boxes are not working. Please could 3 new ones be sent out

TimmyBGood — Tue, 28 May 2024 13:27:25 GMT

@Hats1

Extremely unlikely that three boxes would be despatched: if that's one main and two Minis, the most probable issue is with the current main box.