topic Re: Received a new Sky Q box. What do I do with the one? in Sky Q

Received a new Sky Q box. What do I do with the one?

Rogking07 — Tue, 28 May 2024 09:12:58 GMT

Received a new Sky Q box. What do I do with the one?

Re: Received a new Sky Q box. What do I do with the one?

PandJ2020 — Tue, 28 May 2024 09:24:08 GMT

All hardware is owned by Sky...

You haven't explained why you've received a new box - usually it's a 'swap' where you give the old box to the delivery person.

Re: Received a new Sky Q box. What do I do with the one?

Rogking07 — Tue, 28 May 2024 09:26:19 GMT

I received it as I was going out of contract. This was a phone call from the sky sales team

Re: Received a new Sky Q box. What do I do with the one?

Padam_Padam — Tue, 28 May 2024 09:31:01 GMT

@Rogking07 wrote:
I received it as I was going out of contract. This was a phone call from the sky sales team

Is it a main Q box or a mini Q box? Does your new contract include Multiscreen? If so then the additional box is for a second TV. It seems unlikely that Sky would send you a new main Q box if you are already an existing customer simply renewing a contract.

Re: Received a new Sky Q box. What do I do with the one?

Rogking07 — Tue, 28 May 2024 09:34:42 GMT

Many thanks. It is the main sky Q box which I've upgraded to ultra hd and 2 TB

I do have multi screen

Re: Received a new Sky Q box. What do I do with the one?

PandJ2020 — Tue, 28 May 2024 09:44:50 GMT

The 'old' box needs to go back to Sky. If they haven't given you a box etc. to return this then ask for one.

Remember to move the viewed card from the old to new box (if you haven't done this already).

Do not dispose of it any other way...