topic Re: Return sky Q equipment in Sky Q

Return sky Q equipment

Steven1969 — Mon, 27 May 2024 19:02:29 GMT

I have started new contract with sky Glass I wish to return my old sky Q and pucks but require labels for.

Re: Return sky Q equipment

oldfella — Mon, 27 May 2024 19:07:55 GMT

@Steven1969 wrote:

I have started new contract with sky Glass I wish to return my old sky Q and pucks but require labels for.

Hi @Steven1969

After the 30 day trial period Sky will send details for return of Q equipment

Re: Return sky Q equipment

Daniel0210 — Mon, 27 May 2024 19:07:56 GMT

@Steven1969

Sky Q doesn't include pucks! Do you mean mini boxes?

If you’ve successfully cancelled Sky Q they should send out returns packaging near the end of any cancellation period [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return sky Q equipment

Laing1 — Mon, 27 May 2024 19:08:22 GMT

@Steven1969 wrote:

I have started new contract with sky Glass I wish to return my old sky Q and pucks but require labels for.

@Steven1969 Sky will send out boxes and labels when your cooling off period is almost up for Sky glass ie a month after you activated Sky Glass this is in case you decide you don't want Sky Glass and want to return to Sky Q

Re: Return sky Q equipment

SKY1992bf — Mon, 27 May 2024 19:09:46 GMT

@Steven1969 Packaging should be sent out automatically towards the end of your glass cooling off period

this is done in you change your mind over glass in the first 31 days