topic Problem getting channels in Sky Q

Problem getting channels

Beryl1984 — Mon, 27 May 2024 11:46:59 GMT

I am having problems getting channels on my tv through sky

Re: Problem getting channels

Daniel0210 — Mon, 27 May 2024 12:07:07 GMT

@Beryl1984

What problems? Any error messages showing?

Re: Problem getting channels

Beryl1984 — Mon, 27 May 2024 12:45:42 GMT

All channels go off get blue screen saying no satellite.

message: this channel is affected by a problem with your satellite signal. For help press? Great entertainment is still available via recordings, on demand and apps

i have done everything it has told me to do.

whats the use of paying for sky when I cannot get sky?

Re: Problem getting channels

Daniel0210 — Mon, 27 May 2024 12:47:18 GMT

@Beryl1984
Whenever a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company who deal directly with their approved engineers.

Re: Problem getting channels

Beryl1984 — Mon, 27 May 2024 12:58:30 GMT

Not communial it's my dish. Might have to wait for move.

Re: Problem getting channels

Daniel0210 — Mon, 27 May 2024 13:02:57 GMT

@Beryl1984 wrote:

Not communial it's my dish. Might have to wait for move.

@Beryl1984

Not sure what you mean by that. Follow the link and if needed arrange an engineer appointment via the link or by calling.