https://helpforum.sky.com/t5/Sky-Q/Technical-fault/m-p/4652074#M646884 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065849">@Denise150968</a>&nbsp;wrote:<BR /> <P>There is a technical fault with this channel</P> <P>There is a problem with your viewing card&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065849">@Denise150968</a>&nbsp;</P> <P>I have removed your second duplicated post.</P> <P><BR />Regarding your viewing card, check that it is correctly inserted. Viewing card is in the right hand end of the box. <BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly <BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Mon, 27 May 2024 10:46:52 GMT oldfella 2024-05-27T10:46:52Z https://helpforum.sky.com/t5/Sky-Q/Technical-fault/m-p/4652030#M646878 <P>There is a technical fault with this channel</P><P>There is a problem with your viewing card&nbsp;</P> Mon, 27 May 2024 10:18:30 GMT https://helpforum.sky.com/t5/Sky-Q/Technical-fault/m-p/4652030#M646878 Denise150968 2024-05-27T10:18:30Z https://helpforum.sky.com/t5/Sky-Q/Technical-fault/m-p/4652039#M646881 <P>Follow the advice as detailed in this Sky help article;</P><P>&nbsp;</P><P><A href="https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/there-is-a-technical-fault-with-this-channel" target="_blank">https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/an-on-screen-message-sky-q/articles/there-is-a-technical-fault-with-this-channel</A></P> Mon, 27 May 2024 10:23:43 GMT https://helpforum.sky.com/t5/Sky-Q/Technical-fault/m-p/4652039#M646881 lettice 2024-05-27T10:23:43Z https://helpforum.sky.com/t5/Sky-Q/Technical-fault/m-p/4652074#M646884 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065849">@Denise150968</a>&nbsp;wrote:<BR /> <P>There is a technical fault with this channel</P> <P>There is a problem with your viewing card&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4065849">@Denise150968</a>&nbsp;</P> <P>I have removed your second duplicated post.</P> <P><BR />Regarding your viewing card, check that it is correctly inserted. Viewing card is in the right hand end of the box. <BR />If it is in correctly there is not enough of it sticking out to grip and remove it.<BR />Push it fully in and it will pop out slightly enough so you can remove it.<BR />Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.<BR />If you are satisfied that it is in correctly <BR />Try refreshing your Viewing card.<BR />Home - Settings - System info.<BR />Highlight Viewing card number and then select Setup on the right hand side.<BR />Then select Use this option to trigger a callback<BR /><BR />No call is actually made but the Viewing card should be refreshed.</P> Mon, 27 May 2024 10:46:52 GMT https://helpforum.sky.com/t5/Sky-Q/Technical-fault/m-p/4652074#M646884 oldfella 2024-05-27T10:46:52Z