topic Re: No satellite signal message appearing in Sky Q

No satellite signal message appearing

Moira24 — Sun, 26 May 2024 17:56:28 GMT

Have lost HD channels. Is there a known issue? Kerry area.

Re: No satellite signal message appearing

Annie+UK — Sun, 26 May 2024 18:20:24 GMT

"No Satellite Signal" is an error generated by your Sky box, it has nothing to do with broadband (Internet connectivity) and usually indicates an issue with one or more of the following:

• The Dish is misaligned (not all transponders are getting through, thus some channels may be affected and others not)
• The Tuners in the sky box
• The input sockets on the Sky box
• The plugs on the cables
• The cables themselves
• The Sockets on the dishes LNB
• The dishes LNB has gone faulty for the connections the box is using
• You have plugged your Sky+ box into a dish that is only compatible with Sky Q

You may have to call out a local satellite installer, unless you have Sky Protect insurance, to check/fix your system, another option is to move to Sky Q, as during the move all issues will be resolved as part of the install, there is also the option of Sky Glass or Sky Stream, if you want to move away from satellite TV and use the Internet

Re: No satellite signal message appearing

Moira24 — Sun, 26 May 2024 19:31:40 GMT

Thank you. Have the Sky box.

Re: No satellite signal message appearing

Daniel0210 — Sun, 26 May 2024 19:33:35 GMT

@Moira24 wrote:
Have the Sky box.

@Moira24

Which one, Sky+, Sky+HD or Sky Q?

Re: No satellite signal message appearing

Moira24 — Sun, 26 May 2024 19:59:57 GMT

SkyQ Danielle

Re: No satellite signal message appearing

Daniel0210 — Sun, 26 May 2024 20:03:30 GMT

@Moira24

If you have a sky Q, if a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company who deal directly with their approved engineers.

Re: No satellite signal message appearing

Moira24 — Thu, 30 May 2024 13:05:11 GMT

Thanks Daniel. My apologies for not replying sooner. An engineer is calling tomorrow.