topic Re: Problem with home screen in Sky Q

Problem with home screen

Andrea51 — Sat, 25 May 2024 18:35:37 GMT

Hi , I've non home display showing, so where all the apps normally are Netflix, Disney etc when you first turn your tv on aren't there , I've checked my network and it says it can't connect ? My WiFi is fine and I've turned the tv off and router and started them both again and it's still doing it ?

Re: Problem with home screen

oldfella — Sat, 25 May 2024 18:57:12 GMT

@Andrea51 wrote:

Hi , I've non home display showing, so where all the apps normally are Netflix, Disney etc when you first turn your tv on aren't there , I've checked my network and it says it can't connect ? My WiFi is fine and I've turned the tv off and router and started them both again and it's still doing it ?

Hi @Andrea51

First reset your broadband router.
If on Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.
If on 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
If you are on Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.
if you are on 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Problem with home screen

Andrea51 — Sat, 25 May 2024 19:12:18 GMT

Ok thankyou, i don't have a wps button on my router only a reset button ?

Re: Problem with home screen

oldfella — Sat, 25 May 2024 19:15:05 GMT

@Andrea51 wrote:

Ok thankyou, i don't have a wps button on my router only a reset button ?

all routers have a WPS button.

If you are trying WPS you must be on Sky broadband.

See router WPS button below

Re: Problem with home screen

Andrea51 — Sat, 25 May 2024 20:06:13 GMT

Ah it's there!! Thankyou for that I literally looked all over the router and couldn't see it haha 🤦🏻‍♀️

Re: Problem with home screen

Chodley — Sat, 25 May 2024 22:26:36 GMT

It's pretty discreet!

Re: Problem with home screen

Andrea51 — Sun, 26 May 2024 08:43:55 GMT

Done all of the above this morning and it's worked, thankyou for your help