topic Re: Sky q and paramount plus in Sky Q

Sky q and paramount plus activate issue

bigvern — Thu, 21 Dec 2023 11:36:22 GMT

Hi Sky Q. I'm trying to sign into Paramount plus (which I'm told I've got an account for already through my sky package) but losing the will to live. For the past week I get a message through the Sky activation site that 'you can't do that at the moment, we hope to have sorted soon'...! What's going on? 😡

Re: Sky q and paramount plus activate issue

oldfella — Tue, 03 Mar 2026 14:17:40 GMT

@bigvern wrote:

Hi Sky Q. I'm trying to sign into Paramount plus (which I'm told I've got an account for already through my sky package) but losing the will to live. For the past week I get a message through the Sky activation site that 'you can't do that at the moment, we hope to have sorted soon'...! What's going on? 😡

Hi @bigvern

Try clearing all the Cookies and cache in your WebBrowser and then try activation again.

Looking for further help, you can find it here.

Re: Sky q and paramount plus activate issue

bigvern — Thu, 21 Dec 2023 11:50:03 GMT

Hi @oldfella , nope that hasn't worked but thanks anyway....!

Re: Sky q and paramount plus activate issue

oldfella — Thu, 21 Dec 2023 11:59:07 GMT

@bigvern wrote:

Hi @oldfella , nope that hasn't worked but thanks anyway....!

Hi @bigvern

Assume you are starting the Activation procedure in Sky Marketplace?

Re: Sky q and paramount plus activate issue

bigvern — Thu, 21 Dec 2023 12:03:15 GMT

@oldfella , we already had it and watched it months back however, now it's saying to log in but not accepting anything. Through the Sky Web site it just keeps saying they can't do that now, we hope to have it sorted soon.

Re: Sky q and paramount plus activate issue

njc001 — Fri, 01 Mar 2024 20:50:16 GMT

same issue, have you resolved this yet at all please?

Re: Sky q and paramount plus activate issue

Ron64 — Sat, 20 Apr 2024 11:01:15 GMT

Re Paramouint + I'm having the same issue and keep getting a message saying We can't do that at the moment. We hope to have everything back to normal soon. How can I resolve it please?

Re: Sky q and paramount plus

jesterevil — Fri, 24 May 2024 11:20:06 GMT

I had paramount on old sky box with sky cinema. Now got sky q to et a fuller use and expeience. paramount logged in but sayd account not activated. I have tried

1) rstart and re set on box

2) softwar down load

3) software down load and reset

4) sky help line have done it from there end. 4 times

any help would be appreciated.

Re: Sky q and paramount plus activate issue

Ron64 — Fri, 24 May 2024 15:03:26 GMT

@bigvern @jesterevil I finally resolved the issue by complaining to Sky that nobody had got back to me. It turned out that my Sky ID wasn't set to my Sky account and someone helped me put that right. I then had free access to Paramount + Hope you can resolve it

Re: Sky q and paramount plus activate issue

Phil_Shaw — Mon, 10 Jun 2024 17:16:35 GMT

I'm

im getting this message & Sky helpdesk said to try again tomorrow! If it doesn't has anyone got a discount on cinema package due to missing content?

any more help getting sorted appreciated, the Sky q paramount plus app says I'm activated but cannot get passed this point

Re: Sky q and paramount plus activate issue

Anonymous — Tue, 11 Jun 2024 13:31:22 GMT

Same fix as ron64

my Sky ID wasn't set to my Sky account and someone helped me put that right. I then had free access to Paramount + Hope you can resolve it

Re: Sky q and paramount plus activate issue

StevieNick1 — Tue, 02 Jul 2024 06:47:05 GMT

This is still happening. Got fibre broadband yesterday and accepted the offer of free sky cinema . Now trying to activate paramount + but don't have a QR code reader and no matter how I try either through SkyQ or using the Sky.com activate link which doesn't work .

I've tried signing up to paramount + and just end up at the payment screen where no 0£ offer is available.

This is ridiculous that it's still happening after so long .

@Sky team get involved please .

Re: Sky q and paramount plus activate issue

Russ64 — Mon, 26 Aug 2024 16:54:15 GMT

@Ron64 - I assume that this involved lenghty telephone calls to Technical Support?

I have been unable to Activate mine since it became available (yes, that long!). Tried Sky Support and even P+ support but never any resolution. At one point, I cancel Cinema and a month later signed up again but still no go with activation on Sky Q box.

@oldfella - any suggestions? Is it possible that my Sky ID is not correctly linked to my Account - if so, how can Sky Support be so incompetent, that no one can fix this for several years now??

Any suggestions will be welcomed 🙂

Re: Sky q and paramount plus activate issue

Rabbitoh — Mon, 27 Jan 2025 12:39:13 GMT

I have the same problem. Did you get a reply on this issue?

(I signed up for a Paramount+ account, which it appears you cannot avoid. I got a code on the Sky Q screen but there seems to be no way to link that code to the Paramount account., nor can I do this by scanning the QR code. Also, Paramount asks you to choose a package - all payable ones, so I am not sure where to go from here!)

Please could someone at Sky provide instructions and a response.

Re: Sky q and paramount plus activate issue

Laing1 — Mon, 27 Jan 2025 15:25:52 GMT

@Rabbitoh wrote:

I have the same problem. Did you get a reply on this issue?

(I signed up for a Paramount+ account, which it appears you cannot avoid. I got a code on the Sky Q screen but there seems to be no way to link that code to the Paramount account., nor can I do this by scanning the QR code. Also, Paramount asks you to choose a package - all payable ones, so I am not sure where to go from here!)

Please could someone at Sky provide instructions and a response.

@Rabbitoh have you followed the instructions in the link below

https://www.sky.com/help/home/sky-apps/tv-apps-on-my-sky-q-box/articles/using-paramount-plus

Re: Sky q and paramount plus activate issue

Rabbitoh — Mon, 27 Jan 2025 15:27:04 GMT

Thank you no, I was not aware of that link. Will try it and report back.

Re: Sky q and paramount plus activate issue

Rabbitoh — Mon, 27 Jan 2025 16:15:47 GMT

Thank you. I have some feedback for Sky!

Once I loaded that link, I did recognise that screen but had not twigged the further instructions on the other tabs due to the poor layout of that page.

Confusion is cause by lack of precision e.g. when is the 'app' referred to on the tv or maybe on a mobile phone?

Instructions should be per device or combination of devices.

I tried the recommended link sky.com/paramountplus-activate but on my Google PC browser, got this response! "Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit." I did however get this to work with another browser so I assume there was some cookie issue with Google.

In the other browser I login, but then after login it straightaway gives me this message " It looks like you tried to visit this page too quickly. Refresh the page to try again." !!!

Finally got past this on my Google browser, got screen on the (tv) app which said confirm sub for £0. Fine. It asked me to sign in but when I did that it said there was no active subscription on my account. It then took me in circles back to the 'get paramount button' so i clicked that and it said to link to a paramount+ account ( although i had already signed in with those credentials.) It asked me again to scan the QR code. (note, it doesn't make it clear which device that needs to be from - that didn't work from my phone for sure) so back to trying the sky.comparamountplus-activate URL again on PC.

Finally that worked. Activated screen on PC and when I went back into the TV app link, I now have paramount plus.

But oh boy Sky, you need to make this more intuitive and less painful!!

Re: Sky q and paramount plus activate issue

Paull1 — Sun, 20 Apr 2025 07:45:14 GMT

I am asking if paramount free with sky a full package. Why I ask when I sign in they want me to subscribe

Re: Sky q and paramount plus activate issue

Laing1 — Sun, 20 Apr 2025 10:45:26 GMT

@Paull1 wrote:

I am asking if paramount free with sky a full package. Why I ask when I sign in they want me to subscribe

@Paull1 its only free if you have a Sky Cinema subscription or if its offered free for a set period on a VIP reward

Re: Sky q and paramount plus activate issue

Paull1 — Sun, 20 Apr 2025 12:06:30 GMT

I have sky cinema never used or took advantage off