topic Satellite signal in Sky Q

Satellite signal

Eileenkennedy — Thu, 23 May 2024 19:42:58 GMT

Having trouble with satellite signal

Re: Satellite signal

oldfella — Thu, 23 May 2024 19:46:51 GMT

@Eileenkennedy wrote:
Having trouble with satellite signal

Work through the following link and if you cannot solve your issue it will lead to booking a Engineer.
Alternately, if you are on a Communal Dish you will need to contact your Landlord or Management company.
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

Re: Satellite signal

Daniel0210 — Thu, 23 May 2024 19:46:59 GMT

@Eileenkennedy
If a “no satellite signal” message is displayed, that relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company who deal directly with their approved engineers.