Q box freezing and remote now working

Charcole — Thu, 23 May 2024 19:25:22 GMT

The sky q box is making a lot of noise, remote and box don't seem to be synced. Channels staying black and recordings disappearing

Re: Q box freezing and remote now working

oldfella — Thu, 23 May 2024 19:33:51 GMT

@Charcole wrote:

The sky q box is making a lot of noise, remote and box don't seem to be synced. Channels staying black and recordings disappearing

Hi @Charcole

Have you tried first rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Then if the remote has issues

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

topic Re: Q box freezing and remote now working in Sky Q

Q box freezing and remote now working

Re: Q box freezing and remote now working