topic Re: I have a blank screen but I have sound. I obviously can't get to the menu to reset anything. in Sky Q

I have a blank screen but I have sound. I obviously can't get to the menu to reset anything.

Jon+Blow — Thu, 23 May 2024 19:07:41 GMT

I have a black screen from my skyQ box. Sound is playing and the sky mini box upstairs is working.

Things I've tried.. .

Powering off the sky q box

Changing HDMI cable

Using a different hdmi input on TV

Re: I have a blank screen but I have sound. I obviously can't get to the menu to reset anything.

oldfella — Thu, 23 May 2024 19:10:28 GMT

@Jon+Blow wrote:

I have a black screen from my skyQ box. Sound is playing and the sky mini box upstairs is working.

Things I've tried.. .

Powering off the sky q box

Changing HDMI cable

Using a different hdmi input on TV

Hi @Jon+Blow

Try rebooting your TV set (not the Q box).

If you still have the issue try a Reset Settings in the main Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

Re: I have a blank screen but I have sound. I obviously can't get to the menu to reset anything.

nigea99 — Thu, 23 May 2024 19:11:06 GMT

@Jon+Blow wrote:

I have a black screen from my skyQ box. Sound is playing and the sky mini box upstairs is working.

Things I've tried.. .

Powering off the sky q box

Changing HDMI cable

Using a different hdmi input on TV

ji @Jon+Blow

May I suggest you try pressing these keys in Sequence

Home 1 0 8 0 Home

Re: I have a blank screen but I have sound. I obviously can't get to the menu to reset anything.

Jon+Blow — Thu, 23 May 2024 19:12:01 GMT

OK, not to worry, I've fixed it.

Tried input 1 on the TV again and all came good. Strange, but pleased it's working again