Mini box won’t connect to Sky q

Brackendog — Thu, 23 May 2024 13:24:31 GMT

My sky q box and mini box have been unplugged from the mains for 3 months due to house renovations. The main box is working but asking to insert the card chip up . I have taken it out and rubbed it and still same message. My mini box is coming up Error code MR104. I have followed all instruction but still not connecting to sky q box. Any help appreciated .

Re: Mini box won’t connect to Sky q

bemak187 — Thu, 23 May 2024 13:41:57 GMT

@Brackendog I suspect you will need to contact sky. I dont know the specific timescale but I suspect if the system is off for an extended period it needs reactivated on Sky's end, specifically the viewing card.

Re: Mini box won’t connect to Sky q

oldfella — Thu, 23 May 2024 14:58:52 GMT

@Brackendog wrote:

My sky q box and mini box have been unplugged from the mains for 3 months due to house renovations. The main box is working but asking to insert the card chip up . I have taken it out and rubbed it and still same message. My mini box is coming up Error code MR104. I have followed all instruction but still not connecting to sky q box. Any help appreciated .

Hi @Brackendog

Regarding the viewing card

First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it.
Push it fully in and it will pop out slightly enough so you can remove it.
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

If you get it working then try rebooting the main Q box and then when this is completely back up and running reboot the mini.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

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