topic Returns in Sky Q

Returns

Ejay2 — Thu, 23 May 2024 10:37:43 GMT

I have returned my sky equipment but keep getting texts to return it

Re: Returns

Daniel0210 — Thu, 23 May 2024 10:38:33 GMT

@Ejay2
Have you kept your proof of posting?

Unipart are the company that deal with returns. Apparently returns are taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

Re: Returns

Ejay2 — Thu, 23 May 2024 10:49:00 GMT

It was back in March, I do have proof of postage, the receipt is at home, I will send details later, thank you

Re: Returns

Ejay2 — Thu, 23 May 2024 10:54:52 GMT

I have my tracking info with me. It was sent on 17th April, do you know who I should contact?

Re: Returns

Daniel0210 — Thu, 23 May 2024 10:56:20 GMT

@Ejay2

Don't post any tracking info on here (as per my first reply).

I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Returns

Lisa-P1987 — Thu, 23 May 2024 11:04:19 GMT

Thanks for escalating this. We’ve sent an invite to chat.