topic Re: lose your channels in Sky Q

lose your channels

Lulublu222 — Wed, 22 May 2024 17:06:30 GMT

This is driving me insane!! bills upto date my payment details wont save when i try to update ggrrrrrr

Re: lose your channels

GD1 — Wed, 22 May 2024 17:10:05 GMT

@Lulublu222 Do you have a Sky + box?

Re: lose your channels

Mark39 — Wed, 22 May 2024 17:35:17 GMT

@Lulublu222 did you pay your last bill on time? Did you pay manually?

Re: lose your channels

Lulublu222 — Wed, 22 May 2024 18:38:45 GMT

yes always before the die date and yes manually 😀

Re: lose your channels

Lulublu222 — Wed, 22 May 2024 18:39:25 GMT

sky Q box

Re: lose your channels

Mark39 — Wed, 22 May 2024 18:57:20 GMT

@Lulublu222 wrote:

yes always before the die date and yes manually 😀

I suspect Sky are wanting you to set up a monthly direct debit or card payment. If you're unable to do that online, give them a call and they'll do it for you.

Re: lose your channels

Lulublu222 — Thu, 23 May 2024 05:17:18 GMT

thats the thing i dont want to and i always pay before the due date, its embarrasing if i have people over and they see it they think ive not paid 😂

Re: lose your channels

Daniel0210 — Thu, 23 May 2024 05:35:31 GMT

@Lulublu222 wrote:

thats the thing i dont want to and i always pay before the due date,

@Lulublu222

Your payments should be via a direct debit or a continuous card payment which is what you've previously agreed to.

Re: lose your channels

Lulublu222 — Thu, 23 May 2024 05:41:13 GMT

my card deatils are on there, there asking me to re add them and when i do it dosnt save