topic Re: Reporting bugs in Sky Q

Reporting bugs

Jest1975 — Wed, 22 May 2024 13:54:11 GMT

Where can I report Sky Q UI or useability bugs ? Sorry if there was already a discussion on this, I looked for ages and honestly couldn't find one.

Re: Reporting bugs

PandJ2020 — Wed, 22 May 2024 13:57:04 GMT

What's the 'bug'?

Re: Reporting bugs

Jest1975 — Wed, 22 May 2024 14:20:24 GMT

I'm hoping I'm doing something stupid, rather than it being a bug. When I've finished watching a recording, I press the 'back up' button to stop it. Most of the time, this takes me back to the recordings list where I can delete what I've just watched. Sometimes though, pressing 'back up' takes me straight back to live TV. I have to then go back into recordings, find that recorded series again, find the episode again in order to delete it. I find this incredibly irritating, so I'm hoping you can tell me if I'm doing something wrong?

Re: Reporting bugs

PandJ2020 — Wed, 22 May 2024 14:25:26 GMT

I believe it's a known bug for some (others may confirm). Strangely doesn't occur for me.

Re: Reporting bugs

Jest1975 — Wed, 22 May 2024 14:29:42 GMT

Thanks. It's not just me then. Hopefully they will fix it at some point.

Re: Reporting bugs

Daniel0210 — Wed, 22 May 2024 14:45:59 GMT

@PandJ2020 wrote:

I believe it's a known bug for some (others may confirm). Strangely doesn't occur for me.

@Jest1975

It's happened to me twice I think in 4 and 1/2 years of having Q.

Re: Reporting bugs

MightyQuinn — Wed, 22 May 2024 14:56:44 GMT

Hi @Jest1975 This is been happening for 8 years, so common that I don't even think about it. As Sky Q approaches end of life the chances of a fix must be very remote. If you want to report it, try an email to viewer relations, viewerR@sky.uk. However I suspect that you are wasting your time.

Re: Reporting bugs

nigea99 — Wed, 22 May 2024 17:05:31 GMT

@MightyQuinn wrote:

Hi @Jest1975 This is been happening for 8 years, so common that I don't even think about it. As Sky Q approaches end of life the chances of a fix must be very remote. If you want to report it, try an email to viewer relations, viewerR@sky.uk. However I suspect that you are wasting your time.

hi @Jest1975

I echo @Jest1975 's observation. & also don't think about it any more.

It has been raised with SKY but I am not 100% sure they ever formally acknowledged it as a bug (just like the flakey behaviour of the Continue section & also sometimes flakey behaviour of the buttons above recordings )

I think there is virtually no chance of it now being fixed