Problem with sky box

Stephen_C87 — Wed, 22 May 2024 12:13:42 GMT

Hi, my sky box turns off on it's own,

doesn't load Netflix straight away very often. Gets to the load page then freezes.
I have to turn the whole thing off and back on for it to work (then still doesn't work sometimes)

Re: Problem with sky box

oldfella — Wed, 22 May 2024 14:11:19 GMT

@Stephen_C87 wrote:

Hi, my sky box turns off on it's own,

doesn't load Netflix straight away very often. Gets to the load page then freezes.
I have to turn the whole thing off and back on for it to work (then still doesn't work sometimes)

Hi @Stephen_C87

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

topic Problem with sky box in Sky Q

Problem with sky box

Re: Problem with sky box