topic Re: TNT 2 not working on Sky Q in Sky Q

TNT 2 not working on Sky Q

Mick+b1 — Wed, 03 Apr 2024 18:42:03 GMT

Both last night and tonight the football is not playing correctly on TNT Sport 2 through Sky Q and associated mini box. All other TNT Sports channels working fine. Anyone having the same issue and do we know why?

Re: TNT 2 not working on Sky Q

SKY1992bf — Wed, 03 Apr 2024 18:44:26 GMT

@Mick+b1 In what way is it not playing correctly

what error message if any are you seeing

Re: TNT 2 not working on Sky Q

Mick+b1 — Wed, 03 Apr 2024 18:49:09 GMT

No error message it's just intermittent to view and picture keeps breaking up

Re: TNT 2 not working on Sky Q

Mick+b1 — Wed, 03 Apr 2024 18:51:31 GMT

Also if I watch it through Sky Go it works fine ?

Re: TNT 2 not working on Sky Q

CStringer — Wed, 03 Apr 2024 18:52:31 GMT

Having the exact same issue.

Having to watch the football on an iPad. Awful.

Re: TNT 2 not working on Sky Q

Mick+b1 — Wed, 03 Apr 2024 19:06:17 GMT

@SKY1992bf Will you be able to help us resolve this issue?

Re: TNT 2 not working on Sky Q

SKY1992bf — Wed, 03 Apr 2024 19:13:52 GMT

@Mick+b1 I can only provide basic troubleshooting

the only other thing I can suggest is compare the signal strengths coming from the channel against other channels if tnt 2 is worse than other channels then it might be a dish alignment issue which will require an engineer visit

Re: TNT 2 not working on Sky Q

Mick+b1 — Wed, 03 Apr 2024 19:18:21 GMT

@SKY1992bf thanks for replying - not sure how I do that but will have a look. If not I may call Sky tomorrow and I like many others pay a lot of money for these subscription and when you cannot actually view them we should be entitled to a refund.

Re: TNT 2 not working on Sky Q

Mick+b1 — Wed, 03 Apr 2024 19:57:19 GMT

Anyone out there from Sky who can help with this it's clearly an issue for a number of us.?I noticed you had a similar problem with another TNT channel mid March?

Re: TNT 2 not working on Sky Q

James204 — Tue, 21 May 2024 08:34:04 GMT

Hi have the same problem contacted bt all ok there end sky are sending an engineer for dish adjustment

Re: TNT 2 not working on Sky Q

stereohaven — Tue, 21 May 2024 19:21:49 GMT

There are some people discussing this on the BT Community and they are reporting (having checked channels that are on the same transponder) that they are all fine, which I believe rules out a problem with dish alignment and potentially the need for an engineer?

This problem (whatever it is, I don't have the channels so can't test), seems to be affecting a few people on Q and is getting talked about on a number of forums and socials, so you are not alone.