topic Re: Sky Q mini - apps buffering - annoying in Sky Q

Sky Q mini - apps buffering - annoying

Jo+John — Tue, 21 May 2024 11:31:04 GMT

Hi,

Has anyone else had apps (Disney+, Apple) buffering when trying to watch something?

I've had a BT engineer to check the router and all is fine. My Q box is okay and I've rebooted both, refreshed apps and it is still the same.

The Q mini box is in a room that has an outside wall between the Q box and the mini Q box, I can't ethernet connect it. Is there a booster you can get for the Q mini as I know the Sky Q box creates its own signal.

Thanks,

Re: Sky Q mini - apps buffering - annoying

bemak187 — Tue, 21 May 2024 12:24:09 GMT

@Jo+John The mini box only connects to the main q box not your router. If the connection is not great between the mini and the main Q boxes you will get issues. I assume that the apps all work ok on the main box? Ethernet is always the best solution but if you are unable to run it there is a booster that can be installed. You will need to contact Sky and have an engineer come out, I think the Q boosters require a site visit.

Re: Sky Q mini - apps buffering - annoying

Jo+John — Tue, 21 May 2024 13:27:32 GMT

Thanks for the quick reply, I have booked an engineer.