topic Re: Sound sync issues with Sony and mini sky q box in Sky Q

Sound sync issues with Sony and mini sky q box

James206 — Tue, 21 May 2024 08:03:43 GMT

I have an ongoing issue the last number of months in which I have a relatively new Sony bravia and it's connected to a mini box every so often it goes out of sync other days it would be fine I have swapped mini box 3 times it has a hardwire gigabyte ethernet connection have used multiple leads and followed all sonys trouble shooting and still no joy sky have been out to look at it but failed to resolve any ideas?

Re: Sound sync issues with Sony and mini sky q box

oldfella — Tue, 21 May 2024 08:50:59 GMT

@James206 wrote:

I have an ongoing issue the last number of months in which I have a relatively new Sony bravia and it's connected to a mini box every so often it goes out of sync other days it would be fine I have swapped mini box 3 times it has a hardwire gigabyte ethernet connection have used multiple leads and followed all sonys trouble shooting and still no joy sky have been out to look at it but failed to resolve any ideas?

Hi @James206

Who is you broadband supplier and to what is the mini Ethernet connected ?

Re: Sound sync issues with Sony and mini sky q box

James206 — Tue, 21 May 2024 09:22:10 GMT

Eir is their supplier and that's feeding the switch the mini box is connected to I have 950+ mbs at the cat 6 feeding the box there is also 3 other mini boxes in this house and have swapped them around and the problem is persistent with the sony

Re: Sound sync issues with Sony and mini sky q box

James206 — Tue, 21 May 2024 09:26:11 GMT

I should note aswell that they have purchased a second Sony bravia 85inch to rule out TV problem and it's still happening but when I swapoed the mini out with the main box no sync issues everything perfect

Re: Sound sync issues with Sony and mini sky q box

oldfella — Tue, 21 May 2024 09:36:08 GMT

@James206 wrote:

Eir is their supplier and that's feeding the switch the mini box is connected to I have 950+ mbs at the cat 6 feeding the box there is also 3 other mini boxes in this house and have swapped them around and the problem is persistent with the sony

Hi @James206

Are all your Q boxes connected to the Eir router either directly or through simple unmanaged Ethernet switches?

Re: Sound sync issues with Sony and mini sky q box

James206 — Thu, 23 May 2024 05:00:19 GMT

Through unmanaged switch