topic Re: Sky tv not working in Sky Q

Sky tv not working

Marty13 — Mon, 20 May 2024 11:45:25 GMT

On my tv it says:

it looks like you have no internet connection right now. If you're already set up we'll keep trying to connect.

go to Settings and check your network connection status to reset

Tried all that and still will not connect

Re: Sky tv not working

Mr+Flibbles+86 — Tue, 21 May 2024 07:16:03 GMT

Hi there @Marty13 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky tv not working

Mr+Flibbles+86 — Thu, 23 May 2024 07:22:50 GMT

We are still looking to help you @Marty13 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Sky tv not working

Quoman7 — Thu, 23 May 2024 07:24:38 GMT

@Marty13 wrote:

On my tv it says:

it looks like you have no internet connection right now. If you're already set up we'll keep trying to connect.

go to Settings and check your network connection status to reset

Tried all that and still will not connect

Hi @Marty13 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?