topic Re: Sky Atlantic SD in Sky Q

Sky Atlantic SD

BobDerbyshire — Fri, 17 May 2024 18:45:23 GMT

Cannot access sky Atlantic SD. Do not have HD ad on - dropped it to save money. SD should be available on channel 808 but shows as HD. Have set download default to sd

Re: Sky Atlantic SD

Daniel0210 — Fri, 17 May 2024 18:47:34 GMT

@BobDerbyshire wrote:

SD should be available on channel 808 but shows as HD.

@BobDerbyshire

Have you checked channel 108?

Re: Sky Atlantic SD

oldfella — Fri, 17 May 2024 18:53:33 GMT

@BobDerbyshire wrote:

Cannot access sky Atlantic SD. Do not have HD ad on - dropped it to save money. SD should be available on channel 808 but shows as HD. Have set download default to sd

Hi @BobDerbyshire

If you do not have the HD add on then all the SD channels will take preference in the guide listings.

Free to air HD will also take preference.

Re: Sky Atlantic SD

BobDerbyshire — Fri, 17 May 2024 19:23:10 GMT

108 is marked as HD. If I select I an not subscribe message

Re: Sky Atlantic SD

Daniel0210 — Fri, 17 May 2024 19:25:55 GMT

@BobDerbyshire

Perhaps try rebooting the box then check the epg again.

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Re: Sky Atlantic SD

BobDerbyshire — Fri, 17 May 2024 19:26:29 GMT

Sorry last post should have read - if I select I get an upgrade required message. Applies to 108 and 808

Re: Sky Atlantic SD

BobDerbyshire — Fri, 17 May 2024 19:29:04 GMT

Thanks will try another reboot following your instruction carefully

Re: Sky Atlantic SD

BobDerbyshire — Sat, 18 May 2024 17:03:30 GMT

I tried a reboot s suggested but it has not resolved the issue. Sky Atlantic HD is on channel 108. Sky Atlantic SD is supposed to be on 808 - but is listed as HD. Both give an upgrade message. I did drop my HD add on (cost saving) but am baffled as to why I cannot access the SD version. This also effects sky docs & sky arts. Any other ideas or is this a subscription issue rather than a technical glitch.

Re: Sky Atlantic SD

Laing1 — Sat, 18 May 2024 20:40:29 GMT

@BobDerbyshire wrote:

I tried a reboot s suggested but it has not resolved the issue. Sky Atlantic HD is on channel 108. Sky Atlantic SD is supposed to be on 808 - but is listed as HD. Both give an upgrade message. I did drop my HD add on (cost saving) but am baffled as to why I cannot access the SD version. This also effects sky docs & sky arts. Any other ideas or is this a subscription issue rather than a technical glitch.

@BobDerbyshire You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet