topic Re: I have been contacted by sky to get a new box in Sky Q

I have been contacted by sky to get a new box

moorech669 — Sat, 18 May 2024 14:46:31 GMT

I have been contacted by sky to get a new box and would like more info it says for free but is there more cost later down the line ,

Re: I have been contacted by sky to get a new box

Mark39 — Sat, 18 May 2024 14:53:38 GMT

You mean an upgrade from Sky+ to Sky Q? The letter contains a number to call. Sort out your questions in advance and give Sky a call on the number to discuss them.

Typically while the upgrade to Sky Q can be free if you are happy with the equipment offered, your viewing package is separate. The cost of that is subject to annual review.

Re: I have been contacted by sky to get a new box

Padam_Padam — Sat, 18 May 2024 14:53:55 GMT

@moorech669 wrote:
I have been contacted by sky to get a new box and would like more info it says for free but is there more cost later down the line ,

If you have been contaced by Sky about switching from Sky+HD to Sky Q then you are under no obligation to do so. Sky+ HD equipment will continue to function for the foreseeable future.

You can switch to Sky Q if you wish but it has different functionality in some respects. It's best to phone Sky and speak to them regarding costs and any future change in costs.

Re: I have been contacted by sky to get a new box

nigea99 — Sat, 18 May 2024 15:37:05 GMT

@moorech669 wrote:

I have been contacted by sky to get a new box and would like more info it says for free but is there more cost later down the line ,

hi @moorech669

If you currently have a SKY + /HD box then you may wish to read some notes I have made for people considering switching from SKY +/HD to SKY Q

SKY +/HD to SKY Q