topic Re: Sky q box isn’t working in Sky Q

Re: Sky q box isn’t working

DT8 — Fri, 17 May 2024 20:00:00 GMT

The box turns on then turns straight back off

Re: Sky q box isn’t working

Daniel0210 — Sat, 18 May 2024 04:41:05 GMT

Are you turning it on from Standby or from completely switched off? Does it get to a stage where an error message appears on screen? We need some more information to help.

Re: Sky q box isn’t working

DT8 — Sat, 18 May 2024 07:09:40 GMT

It turns on and gets to the point where it says press the home button when the screen goes blank. But you then get a flashing red and green light for a few seconds and then the box just turns back off. It just keeps repeating that.

Re: Sky q box isn’t working

MightyQuinn — Sat, 18 May 2024 07:24:20 GMT

Hi @DT8 Try following the help pages which will lead you to requesting a replacement box if required.

https://www.sky.com/help/articles/sky-q-box-wont-turn-on