topic Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky in Sky Q https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644955#M645604 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4055345">@Katie1965</a>&nbsp;wrote:<BR /> <P>Hi yes we hsve done all that put still no programmes&nbsp;</P> <HR /></BLOCKQUOTE> <P>Have you reset your Qbox remote&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4055345">@Katie1965</a>&nbsp;</P> <P>With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Fri, 17 May 2024 21:19:13 GMT oldfella 2024-05-17T21:19:13Z My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky adv https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644951#M645600 <P>We cannot get any programmes on the tv&nbsp;</P> Fri, 17 May 2024 21:12:26 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644951#M645600 Katie1965 2024-05-17T21:12:26Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644952#M645601 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4055345">@Katie1965</a>&nbsp;wrote:<BR /> <P>We cannot get any programmes on the tv&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4055345">@Katie1965</a>&nbsp;</P> <P>Have you tried rebooting your Q box?</P> <P>To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.<BR />Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.<BR />Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)<BR /><BR />note: some features may take up to 5 minutes to return.</P> <P>&nbsp;</P> <P>If you had to press the Standby button on the front of the Q box to switch it on</P> <P>then</P> <P>With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Fri, 17 May 2024 21:17:32 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644952#M645601 oldfella 2024-05-17T21:17:32Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644953#M645602 <P>We cant watch any tv programmes even though the green light is on the sky Q box is on&nbsp;</P> Fri, 17 May 2024 21:16:33 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644953#M645602 Katie1965 2024-05-17T21:16:33Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644954#M645603 <P>Hi yes we hsve done all that put still no programmes&nbsp;</P> Fri, 17 May 2024 21:17:43 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644954#M645603 Katie1965 2024-05-17T21:17:43Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644955#M645604 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4055345">@Katie1965</a>&nbsp;wrote:<BR /> <P>Hi yes we hsve done all that put still no programmes&nbsp;</P> <HR /></BLOCKQUOTE> <P>Have you reset your Qbox remote&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4055345">@Katie1965</a>&nbsp;</P> <P>With the Q box on with green led try completly resetting your Bluetooth remote.<BR />Press and hold 7 &amp; 9 together on the remote until it’s led flashes four times. <BR />Then make sure that you are pointing your remote at the Q box and press 1 &amp; 3 together until the remote led flashes and follow onscreen instructions to re- pair.</P> Fri, 17 May 2024 21:19:13 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644955#M645604 oldfella 2024-05-17T21:19:13Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644957#M645605 <P>Amazing thank you it has worked&nbsp;</P> Fri, 17 May 2024 21:25:48 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4644957#M645605 Katie1965 2024-05-17T21:25:48Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4931584#M690479 <P>What a load of crap</P><P>If my Sky Q box is not fixed very soon&nbsp;</P><P>HELLO VIRGIN</P> Fri, 07 Mar 2025 17:59:42 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4931584#M690479 SheenaStammers 2025-03-07T17:59:42Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4931594#M690484 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4348244">@SheenaStammers</a>&nbsp;wrote:<BR /> <P>What a load of crap</P> <P>If my Sky Q box is not fixed very soon&nbsp;</P> <P>HELLO VIRGIN</P> <HR /></BLOCKQUOTE> <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4348244">@SheenaStammers</a>&nbsp;Afraid you are not contacting Sky's customer services on here, this is a customer to customer forum where customers help each other.</P> <P>If you can describe what problems you are having we may be able to help</P> Fri, 07 Mar 2025 18:19:19 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4931594#M690484 Laing1 2025-03-07T18:19:19Z Re: My sky Q box has a green light but we cannot get the tv guide up on the tv it’s just showing sky https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4932072#M690540 <P>Sorry for that I will try to get in touch with Sky&nbsp;</P><P>Do you have a number?</P> Sat, 08 Mar 2025 12:15:46 GMT https://helpforum.sky.com/t5/Sky-Q/My-sky-Q-box-has-a-green-light-but-we-cannot-get-the-tv-guide-up-on-the-tv-it-s-just-showing-sky-adv/m-p/4932072#M690540 SheenaStammers 2025-03-08T12:15:46Z