topic Re: Sky box not working properly in Sky Q

Sky box not working properly

TILLY691 — Mon, 08 Apr 2024 10:09:48 GMT

Hi my skbox won't let me watch recordings or download on catch up it won't pause tv channels either the only thing I can do is watch tv & turn up & down the volume. I've tried turning on & off box a few times but still mot working it says problem with hard disk when I try to pause & then it says technical problem when I dry to Dowland using catch up it won't go into recordings.

Re: Sky box not working properly

ThePope27 — Mon, 08 Apr 2024 10:29:03 GMT

Hi @TILLY691

Please attempt a Hard Drive Reset

To access the hidden menu, press the Home button and then navigate down to the Settings option without selecting it. Once Settings is highlighted, press 0 0 1 and then Select. Go down to Reset and Perform the Reset Hard Drive, pls note you will lose all your recordings,

Failing this try a Factory Reset which will Remove all Recordings and Settings

Re: Sky box not working properly

TILLY691 — Mon, 08 Apr 2024 10:41:25 GMT

Thank you @ThePope27 this worked but as you said it cancelled all my recordings but Hopefully can get them all bk again on catch up .

Re: Sky box not working properly

ThePope27 — Mon, 08 Apr 2024 10:51:51 GMT

@TILLY691

Yeah it's not ideal loosing all your recordings, but its better now than years ago when you didnt have catch up/VOD services like netflix etc 🤣

Re: Sky box not working properly

Tim1962 — Sat, 27 Apr 2024 10:26:11 GMT

The box is saying software issues, no point doing hardware resets we have done these before, works for a while then back to problems.

We need a new box!

Re: Sky box not working properly

Chihera2z — Fri, 17 May 2024 12:49:11 GMT

Q box not working properly

Re: Sky box not working properly

SeanOz — Wed, 22 May 2024 13:54:12 GMT

I have already spoken to your technical team and completed both a system update & hard reset, yet I was still faced with the same issues & in fact now, the box will not allow me to watch any shows or recordings at all.