topic Re: Sky Q box losing internet connection in Sky Q

Sky Q box losing internet connection

Laura15921 — Tue, 14 May 2024 18:23:36 GMT

Sky Q box losing internet connection but Sky router says it is connected to the internet. Happening more and more frequently.

Re: Sky Q box losing internet connection

Mr+Flibbles+86 — Wed, 15 May 2024 08:05:07 GMT

Hi there @Laura15921 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Q box losing internet connection

Mr+Flibbles+86 — Fri, 17 May 2024 08:12:29 GMT

We are still looking to help you @Laura15921 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks