topic Re: Remote stopped controlling TV, new remote not working either in Sky Q

Remote stopped controlling TV, new remote not working either

Geranium — Thu, 16 May 2024 16:52:54 GMT

Two days ago our Sky Q remote stopped working properly in that it no longer controlled the power, volume or left/right and OK buttons. We shave now received a new remote, but it is having the same problems.

We have tried resetting it by pressing 7 and 9 together, and then pressing 1 and 3 together to pair remote to TV, but nothing happens when we press 1 and 3 together: we don't get the blue screen as shown in the instructions on the website.

The Sky Q box responds to pressing the front button: it changes from amber to green and vice versa.

The help instructions on the website don't tell you what to do if pressing 1 and 3 doesn't work!!

Can anyone suggest what to do or how to speak to someone at Sky to fix this? Thank you!

Re: Remote stopped controlling TV, new remote not working either

oldfella — Thu, 16 May 2024 17:10:23 GMT

@Geranium wrote:

Two days ago our Sky Q remote stopped working properly in that it no longer controlled the power, volume or left/right and OK buttons. We shave now received a new remote, but it is having the same problems.

We have tried resetting it by pressing 7 and 9 together, and then pressing 1 and 3 together to pair remote to TV, but nothing happens when we press 1 and 3 together: we don't get the blue screen as shown in the instructions on the website.

The Sky Q box responds to pressing the front button: it changes from amber to green and vice versa.

The help instructions on the website don't tell you what to do if pressing 1 and 3 doesn't work!!

Can anyone suggest what to do or how to speak to someone at Sky to fix this? Thank you!

Hi @Geranium

Q box must be on and you must make sure that you are pointing the remote directly at the Q box sensor when you press and hold 1 & 3 together.

Sometimes you will get the failure to pair but all you can do is keep trying.

It may sometimes help if you go to the Q box Home - Settings - Setup - Remote control to set up the remote

Re: Remote stopped controlling TV, new remote not working either

Geranium — Thu, 16 May 2024 19:29:42 GMT

Thanks Oldfella, that's worked a treat! 🙏🏻