topic Re: Sky Mini Dropouts in Sky Q

Sky Mini Dropouts

JaiSingh — Thu, 14 Mar 2024 17:56:07 GMT

we have a home network and both my Sky+ box and mini are plugged in via Ethernet. We've also got the Sky router for broadband.

We're experiencing drop outs on the mini box several times a day - the channel wil either take ages to show video or it'll at it has lost connection and we have to 'reactivate' via the settings menu.

I can understand there being WiFi dropouts but my network is wired.

Hoping to get some ideas on what to try to resolve this.

thanks

Re: Sky Mini Dropouts

Addie15 — Fri, 15 Mar 2024 08:28:35 GMT

Hi there, @JaiSingh. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Sky Mini Dropouts

JaiSingh — Thu, 16 May 2024 13:07:40 GMT

Hi - apologies but i didn't manage to conclude this. Can you please ask one of your colleagues to reach out again via private chat ?

Re: Sky Mini Dropouts

Laing1 — Thu, 16 May 2024 16:36:41 GMT

@JaiSingh wrote:

Hi - apologies but i didn't manage to conclude this. Can you please ask one of your colleagues to reach out again via private chat ?

@JaiSingh I have re-escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Sky Mini Dropouts

Mr+Flibbles+86 — Fri, 17 May 2024 07:26:11 GMT

Thanks for escalating this. We’ve sent an invite to chat.

Re: Sky Mini Dropouts

Addie15 — Sun, 19 May 2024 14:12:08 GMT

Update-We are closing this session now due to no further response. If you still need help, please let us know so we can re-escalate this for you. Thanks.