topic Re: Sky Q mini box connection in Sky Q

Sky Q mini box connection

Lpoollass21 — Mon, 13 May 2024 18:43:53 GMT

When I'm watching my mini box upstairs it will go off and say I can't watch tv as the mini box is having trouble connecting to my sky Q box downstairs, I've tried resetting the both of them, it solves the problem for a few minutes but then it happens again, I've also tried resetting it using the wow button but the same happens again?

Re: Sky Q mini box connection

Laing1 — Mon, 13 May 2024 19:32:03 GMT

@Lpoollass21 wrote:

When I'm watching my mini box upstairs it will go off and say I can't watch tv as the mini box is having trouble connecting to my sky Q box downstairs, I've tried resetting the both of them, it solves the problem for a few minutes but then it happens again, I've also tried resetting it using the wow button but the same happens again?

@Lpoollass21 sounds like your mini box is right on the limit of receiving the signal from the main box and you may need a booster

You will need to contact Sky to get a booster

You can contact Sky by phone by dialling 150 if Sky is your phone provider or by following the link below
https://www.sky.com/help/home
scroll down to need more help click on this and you will find a phone number. If you are in ROI please change the flag at the bottom right to the ROI flag

Re: Sky Q mini box connection

Lpoollass21 — Wed, 15 May 2024 18:01:13 GMT

I have a booster already that is plugged in upstairs. But still having this trouble.

Re: Sky Q mini box connection

Laing1 — Wed, 15 May 2024 19:09:38 GMT

@Lpoollass21 wrote:

I have a booster already that is plugged in upstairs. But still having this trouble.

@Lpoollass21 is it a booster supplied by Sky and is it halfway between the mini box your nearest other piece of Sky Q equipment

who is your broadband provider ?

Re: Sky Q mini box connection

Lpoollass21 — Sat, 18 May 2024 10:16:43 GMT

Yes its a sky booster provided by sky, i have soy broadband too! And yes its halfway between the routa and box so i just dont know why it keeps on cutting off with no connection.