topic Re: Picture pixilates in Sky Q

Picture pixilates

JimWall — Tue, 14 May 2024 10:58:44 GMT

Hello I have intermittent issue with picture. Pixilated occasionally goes to blue screen and displays error message. This happened first during a period of high winds. So I did not report. However more recently in ok weather still a n issue sometimes. I have sky protect and they booked a tv engineer but I cancelled as it is not the tv that is the problem. When I phoned Sky they did a li e test and said it appears I have an in house set up issue. I phoned and spoke to someone but they did not understand me

Re: Picture pixilates

Mr+Flibbles+86 — Wed, 15 May 2024 07:55:34 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Picture pixilates

JimWall — Thu, 16 May 2024 11:21:15 GMT

Sorry I have not seen invite

Re: Picture pixilates

Addie15 — Sat, 18 May 2024 11:51:59 GMT

Update-We are closing this session now due to no further response after 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.