topic Broadband WiFi after numerous attempts of restarting in Sky Q

Broadband WiFi after numerous attempts of restarting

Lezz1 — Tue, 14 May 2024 21:50:41 GMT

My Sky Q Box is not getting connected to my Sky Broadband WiFi after numerous attempts of restarting and resetting the sky box, modem , please advise what can be done to fix this problem

Re: Broadband WiFi after numerous attempts of restarting

Greenfingers001 — Wed, 15 May 2024 10:16:25 GMT

Hi there @Lezz1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Broadband WiFi after numerous attempts of restarting

Lisa-P1987 — Fri, 17 May 2024 09:18:58 GMT

We are still looking to help you @Lezz1 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Re: Broadband WiFi after numerous attempts of restarting

oldfella — Fri, 17 May 2024 09:28:48 GMT

@Lezz1 wrote:
My Sky Q Box is not getting connected to my Sky Broadband WiFi after numerous attempts of restarting and resetting the sky box, modem , please advise what can be done to fix this problem

Hi @Lezz1

First reset your broadband router.
On Sky broadband hold the Reset on the back of the router until the power light flashes green (about 10 seconds). Don't unplug or switch off your router while it resets. The power light will go green when it's done.

Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On Sky Broadband you will be asked to press the WPS button on the Sky router. (Not on the Q box as the Network reset will start the main Q box WPS automatically). Make sure you press the WPS button on the Sky router and not the reset button.

Re: Broadband WiFi after numerous attempts of restarting

Lezz1 — Sat, 18 May 2024 18:57:21 GMT

Hi Oldfella, thanks a lot , had tried the mentioned steps with a Sky customer service agent and have done it few mins back too again, no luck, still cannot connect to Broadband wifi, both devices are about a metre apart, dont see why would i need a Sky booster as prompted when could not reconnect, seems to be a Sky Q box issue, have booked an appointment and hopefully should get sorted

Re: Broadband WiFi after numerous attempts of restarting

oldfella — Sat, 18 May 2024 19:07:50 GMT

@Lezz1 wrote:

Hi Oldfella, thanks a lot , had tried the mentioned steps with a Sky customer service agent and have done it few mins back too again, no luck, still cannot connect to Broadband wifi, both devices are about a metre apart, dont see why would i need a Sky booster as prompted when could not reconnect, seems to be a Sky Q box issue, have booked an appointment and hopefully should get sorted

Hi @Lezz1

If your Sky Q box and Q router are only one metre apart why don't you use Ethernet???