topic Re: No Apps in Sky Q

No Apps

Hanry — Tue, 14 May 2024 19:27:18 GMT

Hello I had my Sky installed today but I still have no apps on the home menu I have tried all the suggestions I have found online my Sky q box downloads the software update but once I put box into stand by and it comes back on again it still shows the same software version does not matter how many times I try it also tried refreshing the apps but nothing just the best of sky app nothing else

Re: No Apps

MightyQuinn — Tue, 14 May 2024 19:30:05 GMT

Hi @Hanry What software version is it showing?

Re: No Apps

Hanry — Tue, 14 May 2024 19:32:18 GMT

Q260.000.05.00L (5sdpqlw)

Re: No Apps

Hanry — Tue, 14 May 2024 19:45:24 GMT

@MightyQuinn

Q260.000.05.00L (5sdpqlw)

Re: No Apps

nigea99 — Tue, 14 May 2024 20:05:23 GMT

@Hanry wrote:

@MightyQuinn

Q260.000.05.00L (5sdpqlw)

hi @Hanry

That is the latest software, so no point in trying to refresh that again (it is a shame that the software doesn't indicate this)

You could try the refresh apps a couple more times but it might just be a waiting game now ( depending on how many times I would suggest at least one more)

We do know that the refresh apps soemtimes needs a couple or more 'kicks' to work

If you don't get the apps by, say lunchtime tomorrow, let us know & we can refer you to a team that supports these groups

Re: No Apps

Hanry — Tue, 14 May 2024 20:07:34 GMT

@nigea99 @MightyQuinn ok thanks for the replys I will try and wait after refreshing the apps again and let you all know if it has worked tomorrow

Re: No Apps

nigea99 — Tue, 14 May 2024 20:09:20 GMT

@Hanry wrote:

@nigea99 @MightyQuinn ok thanks for the replys I will try and wait after refreshing the apps again and let you all know if it has worked tomorrow

Fingers crossed that it does work for you without further intervention

Re: No Apps

Hanry — Wed, 15 May 2024 08:00:43 GMT

@nigea99 @MightyQuinn thanks for your help apps have loaded this morning 🙏🫵