https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642112#M645094 <P>If you try to pause or rewind live tv, does it come up as "hard drive error"</P> Tue, 14 May 2024 18:07:54 GMT nolte 2024-05-14T18:07:54Z https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642065#M645083 <P>Hi iv been having trouble with my sky, can i have an engineering come out, iv done the swithing o and back on mig its still not working, the recording is the trouble&nbsp;</P><P>zoie&nbsp;</P> Tue, 14 May 2024 17:35:51 GMT https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642065#M645083 Comrie74 2024-05-14T17:35:51Z https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642071#M645084 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="image.jpg" style="width: 4032px;"><img src="https://helpforum.sky.com/t5/image/serverpage/image-id/100043iFC116DEA281AECB9/image-size/medium?v=v2&amp;px=400" role="button" title="image.jpg" alt="image.jpg" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">image.jpg</span></span></P><P> this is what i get when trying to watch what iv tecorded&nbsp;</P> Tue, 14 May 2024 17:37:39 GMT https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642071#M645084 Comrie74 2024-05-14T17:37:39Z https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642081#M645087 <BLOCKQUOTE><HR /><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3946705">@Comrie74</a>&nbsp;wrote:<BR /> <P>Hi iv been having trouble with my sky, can i have an engineering come out, iv done the swithing o and back on mig its still not working, the recording is the trouble&nbsp;</P> <P>zoie&nbsp;</P> <HR /></BLOCKQUOTE> <P>Hi&nbsp;<a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/3946705">@Comrie74</a>&nbsp;</P> <P>Afraid you are not contacting Sky directly here as this is a customer forum.<BR />If you need to contact them you need to persevere by phone. <BR />To contact Sky<BR />Select <STRONG>Need more help</STRONG> <BR />at the bottom of the following link and this will lead to a phone contact.<BR /><BR /><A href="https://www.sky.com/help/home" target="_blank">https://www.sky.com/help/home</A></P> <P>&nbsp;</P> <P>Regarding your issue&nbsp;<BR />Try a Reset Settings in the Q box hidden menu. <BR />To enter hidden menu press Home and navigate down to Settings but do not select Settings.<BR />With Settings highlighted press <STRONG>0 0 1 Select</STRONG>.<BR />Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings. <BR />After the Reset you will have to re pair your Bluetooth remote If you use one.<BR />If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.<BR />To re pair the remote press 1 &amp; 3 together on the remote and follow onscreen instructions to re pair.<BR /><BR />Make sure that you are pointing the remote at the Q box when you press 1 &amp; 3 together.<BR /><BR />Resetting the settings will also reset:<BR /><BR />Audio visual settings, such as picture resolution and HDMI control<BR />Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.</P> Tue, 14 May 2024 17:43:16 GMT https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642081#M645087 oldfella 2024-05-14T17:43:16Z https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642112#M645094 <P>If you try to pause or rewind live tv, does it come up as "hard drive error"</P> Tue, 14 May 2024 18:07:54 GMT https://helpforum.sky.com/t5/Sky-Q/Trouble-with-recording/m-p/4642112#M645094 nolte 2024-05-14T18:07:54Z