topic Re: Moved House - Main SKY Box and mini SKY Qs keep turning off. in Sky Q

Moved House - Main SKY Box and mini SKY Qs keep turning off.

PaulSutcliffe — Mon, 13 May 2024 13:22:30 GMT

I moved house 28 March, engineer came round 29 March and connected main SKY box and mini boxes. Since then, sporadically they turn themselves off and have to reboot the boxes. Secondly, if you put the boxes into standby and put them on (EG) 4 hours late, they have to be rebooted. Thirdly, I will be watching something and the picture reduces to 1/5th of its size and moves around the TV screen then reboots.

I call SKY and spoke with someone who took me through, settings, etup, preferences to make sure each box was active not eco. They were in eco but nothing has improved.

Please help.

Thanks Paul.

Re: Moved House - Main SKY Box and mini SKY Qs keep turning off.

Mr+Flibbles+86 — Tue, 14 May 2024 08:58:57 GMT

Hi there @PaulSutcliffe , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Moved House - Main SKY Box and mini SKY Qs keep turning off.

PaulSutcliffe — Tue, 14 May 2024 13:11:48 GMT

I have had nor response from previous message

Re: Moved House - Main SKY Box and mini SKY Qs keep turning off.

PaulSutcliffe — Tue, 14 May 2024 13:13:03 GMT

Sorry just seen the response.

Re: Moved House - Main SKY Box and mini SKY Qs keep turning off.

Addie15 — Sat, 18 May 2024 15:44:07 GMT

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.