topic Re: Tv signal is not working. Awaiting engineer in Sky Q

Re: Tv signal is not working. Awaiting engineer

TimM1 — Mon, 13 May 2024 20:59:00 GMT

This is slightly different and obscure; my TV picture on Sky Q is breaking up or dropping constantly. Unfortunately the account is in my mum's name, and she has rapidly advancing dementia and cannot remember the password for the account therefore I am unable to book an engineer visit. Is there any way of retrieving the password online?

Re: Tv signal is not working. Awaiting engineer

caesarome — Mon, 13 May 2024 21:08:24 GMT

@TimM1

You might be able to do this online so see if this link helps:

https://www.sky.com/help/articles/sky-tv-no-satellite-signal-check-q

Re: Tv signal is not working. Awaiting engineer

TimM1 — Tue, 14 May 2024 23:59:04 GMT

Thanks, but according to Sky this is my online password which is a separate entity from my account password which I created when I set up my Sky account, which given I've been a Sky customer since they swallowed up BSB is going back some years!

Re: Tv signal is not working. Awaiting engineer

Daniel0210 — Wed, 15 May 2024 04:08:48 GMT

@TimM1
It could be beneficial your Mum being registered with the Sky Accessibility Team who may be able to help now or in the future. It could be particularly useful if you have Power of Attorney. Once registered there are also different methods of communication with this team other than phoning
https://www.skyaccessibility.sky/

Re: Tv signal is not working. Awaiting engineer

TimM1 — Wed, 15 May 2024 15:17:22 GMT

Thanks; I'm actually already registered with the Accessibility Team because of disability, but I'll explore whether they can help. Have just lodged Power of Attorney forms at the back end of last week, but I'm advised there can be some delay in them being processed.

Re: Tv signal is not working. Awaiting engineer

Daniel0210 — Wed, 15 May 2024 15:22:57 GMT

@TimM1

I believe to Office of the Public Guardian are currently taking about 4 months to process POA paperwork.

This link may provide more information regarding POA.

https://www.sky.com/help/articles/third-party-assistance

Re: Tv signal is not working. Awaiting engineer

TimM1 — Thu, 16 May 2024 22:04:31 GMT

Thanks, that's roughly what I've been told, but apparently the solicitors advising me can attach a note about mum's rapidly declining health which may get it fast tracked by about a month.