topic Cancelled Sky but still active in Sky Q

Cancelled Sky but still active

rick+fowler — Mon, 13 May 2024 19:26:16 GMT

Hi, I cancelled my Sky package TV, Internet and landline due to breach of contract as had no service for over 11 day.

When I spoke to the operate Sky had no issues with my reason and cancelling. They cancelled my broadband no problem.

When it came to TV she said the system wasn't letting her cancel. She confirmed it would still be cancelled from the date o was calling her and she's log the issue.
she's put me down for a call back this Saturday to go through the cancellation terms and let me know what refunds I'd be getting with it being part way through a already paid month.

Now when I log into my account, Ive had lots of refunds for this month, but there are still 2 future bills for full amounts of TV packages.

Ive also had a email from them today saying my sku tv package will be increasing by £1 for some £2 and £3.
But I've cancelled so what's going on?

I tried to call Sky the other day who just said I've got a callback booked so would discuss my case.

why couldn't she close my account fully, I was told o wouldn't be charged for anything when bills clearly shows different. What can I do now?

Re: Cancelled Sky but still active

MightyQuinn — Mon, 13 May 2024 19:33:40 GMT

Hi @rick+fowler How is not having TV for 11 days a breach of contract. Unlike broadband and telephone package, a luxury TV service contract may be difficult to terminate early. Best you can hope for, is 11 days credit.

Re: Cancelled Sky but still active

PandJ2020 — Mon, 13 May 2024 19:37:33 GMT

You cannot cancel a TV contract within a minimum term unless Sky agree to it. If they have then you'll have to keep discussing it with them.

Billing may continue as 'normal' for a while. But unless you've had a cancellation confirmation then I would assume it's still technically active.