topic Re: Sky returns in Sky Q

Sky returns

HarryClark — Mon, 13 May 2024 16:03:02 GMT

I was told by Billy from sky to get a returns label from the post office. Went to the post office

and was asked for a QR code which I didn't have,how can I get one?

Re: Sky returns

HarryClark — Mon, 13 May 2024 16:05:53 GMT

No not atall helpful please how do I get a qr code for the return of the equipment.

Re: Sky returns

Daniel0210 — Mon, 13 May 2024 16:07:07 GMT

@HarryClark

Your post, and follow up reply are unclear. If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.