topic Re: Mini Q Box in Sky Q

Mini Q Box

BeekeeperSussex — Mon, 13 May 2024 14:30:18 GMT

I was offered a Sky Q Mini Box as a 'loyalty bonus' when renewing my contract with Sky a few months ago.

The Sky Q Box will no longer connect to the TV. Is this 'loyalty bonus' time limited?

Re: Mini Q Box

lettice — Mon, 13 May 2024 14:33:15 GMT

When you say 'will not connect', are you getting any on screen message?

Re: Mini Q Box

Padam_Padam — Mon, 13 May 2024 14:34:53 GMT

@BeekeeperSussex wrote:
I was offered a Sky Q Mini Box as a 'loyalty bonus' when renewing my contract with Sky a few months ago.
The Sky Q Box will no longer connect to the TV. Is this 'loyalty bonus' time limited?

Were you offered a multiscreen subscription with this minibox? Have you been paying for this subscription or was there a free period which has since expired?

Re: Mini Q Box

Laing1 — Mon, 13 May 2024 15:15:18 GMT

@BeekeeperSussex wrote:

I was offered a Sky Q Mini Box as a 'loyalty bonus' when renewing my contract with Sky a few months ago.

The Sky Q Box will no longer connect to the TV. Is this 'loyalty bonus' time limited?

@BeekeeperSussex If you have the multiscreen suscriprion as mentioned by @Padam_Padam then try

rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then

reboot the mini box

Re: Mini Q Box

BeekeeperSussex — Tue, 14 May 2024 10:59:27 GMT

Does not move off 'Connecting to your Sky Q Box' and the loading icon.

Re: Mini Q Box

BeekeeperSussex — Tue, 14 May 2024 11:00:38 GMT

I understood the free Q box would be for the duration of my 18 month contract.

Re: Mini Q Box

BeekeeperSussex — Tue, 14 May 2024 11:01:17 GMT

Tried that. No change!

Re: Mini Q Box

Padam_Padam — Tue, 14 May 2024 11:05:47 GMT

@BeekeeperSussex wrote:
I understood the free Q box would be for the duration of my 18 month contract.

Yes, the Q mini boxes are always loaned to customers for 'free' for the duration of your contract. You probably got the setup fee removed but you do have to pay for the Multiscreen subscription every month in order for them to function. Do you pay for this or have you been getting it free too?

Has the minibox been working before?

Re: Mini Q Box

BeekeeperSussex — Tue, 14 May 2024 11:29:30 GMT

Yes, it has worked previously and I have not paid for it.

The options offered were the mini box or the Sky Sport channel free for 18 months.

Re: Mini Q Box

Laing1 — Tue, 14 May 2024 15:46:57 GMT

@BeekeeperSussex wrote:

Yes, it has worked previously and I have not paid for it.

The options offered were the mini box or the Sky Sport channel free for 18 months.

@BeekeeperSussex check your account and make sure you have the multiscreen subscription on it but it could quite easily be that there is a problem with the mini box and needs replacing

Re: Mini Q Box

BeekeeperSussex — Tue, 14 May 2024 16:16:59 GMT

Thanks

I'm arranging for an engineer's visit having spent nearly 2 hrs online to the help/customer service team this afternoon.