Satalite not working out

David260 — Mon, 13 May 2024 07:42:23 GMT

Hello, my sky engineer told me I need to replace my sky box with a stream service as my satalite dish will not work due to the forest outside, thanks.

Re: Satalite not working out

nigea99 — Mon, 13 May 2024 07:59:58 GMT

hi @David260

SKY Q (& SKY +/HD) do need to have a Satellite dish that has clear sight of the Satellites.

If there is tree coverage or other obtructions which cannot be removed & no alternative position suitable then, probably, your only option to continue with SKY is streaming as advised by the engineer.

You will need to call SKY to discuss & arrange

BTW we are, primarily, just other customers here and help give advice

edit - to call::

If you have the MY SKY app I think you may be able to find a number there - especially if you are a SKY VIP member
If not go this page & scroll to the bottom and expand the link need more help & scroll down

https://www.sky.com/help/home

If you have SKY Mobile or SKY Talk land line then I think you can also call 150

topic Re: Satalite not working out in Sky Q

Satalite not working out

Re: Satalite not working out