Accessing recordings

Claire322 — Sun, 12 May 2024 18:34:46 GMT

Problem with accessing our recording

Re: Accessing recordings

Daniel0210 — Sun, 12 May 2024 18:37:21 GMT

@Claire322

What's happening when you try? Any error message?

Re: Accessing recordings

oldfella — Sun, 12 May 2024 18:38:04 GMT

@Claire322 wrote:

Problem with accessing our recording

Hi @Claire322

If you also cannot make new recordings then you may have a hard drive issue.

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this

Work through the following link

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.

topic Re: Accessing recordings in Sky Q

Accessing recordings

Re: Accessing recordings

Re: Accessing recordings