topic Download failed message on skyq in Sky Q

Download failed message on skyq

GrA4 — Sun, 12 May 2024 08:31:06 GMT

Recently changed to Box broadband now can't download from On demand....been onto sky who have sent a new Sky Q box but the same thing is still happening........Box say its a sky problem I think its Box Broadband...any thoughts???

Re: Download failed message on skyq

oldfella — Sun, 12 May 2024 09:04:26 GMT

@GrA4 wrote:

Recently changed to Box broadband now can't download from On demand....been onto sky who have sent a new Sky Q box but the same thing is still happening........Box say its a sky problem I think its Box Broadband...any thoughts???

Hi @GrA4

Have you carried out a Network reset on your main Q box as below?

First reset your broadband router.

On 3rd party broadband and your router does not have a reset button, reboot it by disconnecting the power lead for 30 secs and then reconnecting.
Wait until the router is completely back and running and then try a Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to connect by WiFi to your router. Even if reset is not listed there is still an option to connect by WiFi to Sky or 3rd party router
On 3rd party (non Sky ) broadband then you need to enter the SSID and password for the router 2.4 Ghz WiFi band.

Re: Download failed message on skyq

GrA4 — Sun, 12 May 2024 10:27:50 GMT

Hi, thanks for the reply, it's a new sky q box, everything in connecting & ticked but just can't download on demand or catch up.......mini boxes are connected as well......